Avaya Aura workforce optimization provides a unified suite of workforce optimization solutions available in a number of operational and advanced packages structured to accommodate different organization requirements. Implementation services are available through Avaya Professional Services or through accredited, certified Avaya Business Partners, and include deployment design, project management, installation, end-user training, and application consulting. Maintenance support is available via Avaya Global Support Services, including technical support and software upgrades. The suite includes business integration among the various Avaya Aura workforce optimization applications help drive measurable results for customers. It also provides native integration with other elements of the Avaya portfolio, including Avaya Customer Experience Management and Avaya Unified Communications solutions.