The customer connections to helps ensure a consistent and continuous experience is delivered to customers, use Avaya Automated Chat-a unique combination of an Automated Assistant and Live Agent Chat with seamless escalation from Automation to Live Agent. Enable robust video conferencing and collaboration between customers and agents or in-house experts with Avaya One Touch Video. Automatically monitor, track and classify topics, comments, and trends on social media networks and deliver only the actionable items to you with Avaya Social Media Manager. Adapt organization’s customer service options into a mobile application and deliver to contact center agents using Avaya Customer Connections Mobile.