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Personalized Experience Routing for Every Customer
Model: Intelligent Customer Routing
- Give customers a superior user experience
- Lower deployment and operating costs
- Preserve existing investments
- Get customers to the right agent quickly
- Turn wait times into positive and productive customer engagements
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The personalized experience routing for every customer. Turn wait times into positive and productive customer engagements. Create customer experiences that show value customers attention and time. Can share offers during wait times, deliver customer information to agents that help assure fast and accurate answers and relay alerts and notifications to callers in queues.
Customers will have more engaging, satisfying experiences with context-aware applications that dynamically optimize interactions based on prior purchases, transactions or other business insights. Each and every customer interaction is personalized with Avaya Intelligent Customer Routing.
- Give customers a superior user experience
- Lower deployment and operating costs
- Preserve existing investments
- Get customers to the right agent quickly
- Turn wait times into positive and productive customer engagements
Experience Routing
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- Brochure
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TRITECH Communications
625 Locust Street, Suite 300
Garden City, NY 11530
USA
(631) 254-4500
www.tritechcomm.com
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Avaya
Model: Intelligent Customer Routing
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