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Multichannel Solution Center for Avaya Aura Call Center Elite
Model: Interaction Center
- Add lower-cost customer service channels
- Meet service level objectives
- Provide customers with a seamless experience across channels
- Agent tools to serve customers better
- Deliver a better online experience
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The multichannel solution center for Avaya Aura call center elite. Differentiate customer experience with new customer service channels. Easy to add new customer service channels to contact center. Build on investment in Avaya Contact Center technology to expand channels beyond voice-add email, web chat, SMS/text and social media. Using customer experience management software, helps improve contact center efficiency and set customer experience apart from the competition.
- Add lower-cost customer service channels
- Meet service level objectives
- Provide customers with a seamless experience across channels
- Agent tools to serve customers better
- Deliver a better online experience
- Use universal routing and queuing for any media
- Analyze data to improve contact center performance
- Integrate with existing applications
- Use an open solution for maximum flexibility
- Spec Sheet available - Yes
Multichannel Solution Center
1882 kb
- Data Sheet
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TRITECH Communications
625 Locust Street, Suite 300
Garden City, NY 11530
USA
(631) 254-4500
www.tritechcomm.com
Contact in regards to this product:
Avaya
Model: Interaction Center
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