The Avaya’s next generation outbound solution integrates live agent dialing and automated multichannel notifications on a single platform. Let them choose when and where they want to connect and whether it’s via mobile, online, in store or over the phone. With Avaya Proactive Outreach Manager, can create highly engaging, interactive campaigns that give customers the right information, at the right time the way they choose. Inbound and outbound campaigns can be SMS text, email or phone alerts and notifications, agent-based predictive dialing, interactive services or a combination. Start connecting with customers in every stage of the customer engagement lifecycle.