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Aura® Presence Services
Model: Avaya Aura® Presence Services
- Supports a wide range of devices
- Includes centralized management to administer and enforce personal and enterprise presence policies
- Adapts to existing infrastructures with a low cost deployment
- Easy to use and includes automatic activity based updates for users who don’t spend time managing their status
- Supports third party interoperability and accommodates new presences sources
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The Avaya Aura® Presence Services provides a scalable, high-performance presence aggregation service that collects and disseminates rich presence information between Avaya and other third-party endpoints. The presence information allows users to locate colleagues and experts to address customer inquiries, handle a service issue or solve a critical project problem in real time. It helps to expand contact center capabilities by leveraging resources and expertise across entire enterprise to serve customers better. The Avaya Aura® Presence Services breaks new ground by integrating rich presence capabilities across entire spectrum of communications applications - from voice calls and instant messaging to customer service and business processes. Avaya Aura® Presence Services is a foundational element utilized by Avaya and third-party applications to collect and distribute rich Presence information and Instant Messaging (IM) capabilities throughout an enterprise. It is included as an entitlement with both Avaya Aura® Standard and Enterprise Edition. Real-time, multichannel presence information for Avaya and third-party applications
- Supports a wide range of devices
- Includes centralized management to administer and enforce personal and enterprise presence policies
- Adapts to existing infrastructures with a low cost deployment
- Easy to use and includes automatic activity based updates for users who don’t spend time managing their status
- Supports third party interoperability and accommodates new presences sources
- Federates Presence across disparate systems
- Faster one-and-done issue resolution through more effective communication
- Enhanced flexibility, privacy and security through choice of automatic or manual status indication
- Spec Sheet available - Yes
Aura Presence Services
109 kb
- Data Sheet
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TRITECH Communications
625 Locust Street, Suite 300
Garden City, NY 11530
USA
(631) 254-4500
www.tritechcomm.com
Contact in regards to this product:
Avaya
Model: Avaya Aura® Presence Services
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