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Avaya Secure Access Link, Delivers Superior Support Capabilities

Model: Avaya Secure Access Link

  • Delivers superior support capabilities
  • Alarm validation and clearing functionality
  • Extensive customer control mechanisms and policy capabilities
  • Freedom to make network changes, no coordination with Avaya needed
  • Minimal requirements, only requires SAL software and internet connection
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The Secure Access Link (SAL) provides best combination of functionality, security and ease of service, bringing fast resolution time, control, cost reduction and extensive value-adds to remote connectivity. This is our standard remote connectivity methodology for both server and virtual appliance installations of Avaya Aura. Secure Access Link provides functionality, security and ease of service, bringing fast resolution time and control to remote connectivity. Secure Access Link as a VMware compatible virtual appliance is available as part of Avaya Aura Virtualized Environment. It is available as an OVA file that includes pre-installed gateway software on a CentOS® operating system.
  • Delivers superior support capabilities
  • Alarm validation and clearing functionality
  • Extensive customer control mechanisms and policy capabilities
  • Freedom to make network changes, no coordination with Avaya needed
  • Minimal requirements, only requires SAL software and internet connection
  • SAL software is available at no additional cost to customer
  • Simple firewall rules, 443 outbound only
  • Highly flexible deployment options
  • Backup and restore features directly within gateway
  • Centralized, aggregated traffic
  • High availability for concentrator
  • 21% faster resolution times on major outages for SAL supported solutions vs. those without SAL1
  • 50%+ faster resolution times on SAL supported tier 4 engagements vs. those without SAL2
  • 74% fewer outages for solutions using Avaya EXPERT Systems™ enabled by SAL vs. those without³
 
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