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Experience Management Customer Connections
Model: Customer Connections
- Put web, video, social media and mobile to work in contact center
- Turn agents into quick-thinking problem solvers
- Enrich contact between customers and agents
- Automate and capture social media opportunities in contact center
Product Info
The customer connections to helps ensure a consistent and continuous experience is delivered to customers, use Avaya Automated Chat-a unique combination of an Automated Assistant and Live Agent Chat with seamless escalation from Automation to Live Agent. Enable robust video conferencing and collaboration between customers and agents or in-house experts with Avaya One Touch Video. Automatically monitor, track and classify topics, comments, and trends on social media networks and deliver only the actionable items to you with Avaya Social Media Manager. Adapt organization’s customer service options into a mobile application and deliver to contact center agents using Avaya Customer Connections Mobile.
- Put web, video, social media and mobile to work in contact center
- Turn agents into quick-thinking problem solvers
- Enrich contact between customers and agents
- Automate and capture social media opportunities in contact center
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Contact TRITECH Communications
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TRITECH Communications
625 Locust Street, Suite 300
Garden City, NY 11530
USA
(631) 254-4500
www.tritechcomm.com
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Avaya
Model: Customer Connections
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