The personalized experience routing for every customer. Turn wait times into positive and productive customer engagements. Create customer experiences that show value customers attention and time. Can share offers during wait times, deliver customer information to agents that help assure fast and accurate answers and relay alerts and notifications to callers in queues.

Customers will have more engaging, satisfying experiences with context-aware applications that dynamically optimize interactions based on prior purchases, transactions or other business insights. Each and every customer interaction is personalized with Avaya Intelligent Customer Routing.