Organization designed for improved customer experience
Fairport, NY - Bosch Security Systems, Inc. will realign its sales, marketing, and customer service and support organizations in a move that will combine the Security Systems and Communications Systems Divisions in the Americas. Effective
January 1, 2010, the changes will result in a fully integrated organization that makes it easier for customers to do business with Bosch.
The senior leadership team of the combined organization will incorporate key executives from both Security Systems and Communications Systems. This structure ensures the strengths of each division will be leveraged in the organization’s unified approach to the market.
Heading the team, Jeremy Hockham, president of sales for the Americas, will lead sales, marketing, business development, technical and project support and customer service for the combined organization in North and South America. Christopher Gerace will continue in his role as president.
Eric Cechak, Franck Fabry, Daniel Nix and Kelly Priest will head the four U.S. sales regions as vice presidents. Robert Drob will lead sales of major projects. Robert Loacker and Norm Hoefler will lead all sales and marketing activities in Latin America and Canada respectively.
Thomas Hansen, who previously held the position of vice president, Americas for the Communications Systems Division, will now serve as vice president of key accounts.
“With unified sales and account management teams, it will be easier for our security and communications customers to expand their current product offerings to include other systems from our broad portfolio,” expressed Hansen. “With the new structure, we will be better positioned to help our customers achieve greater profitability and expand their businesses.”
Nick Valente will continue as vice president of business development, and Daniel Gundlach will maintain his role as vice president of marketing for the Americas. Jim Musshafen will serve as director of training, technical and project support, and Paul Loughridge will head customer service.
“The integration will enable us to provide customers with a more cohesive and streamlined experience in the future – whether they are collaborating with sales to win business, participating in training courses or utilizing our support services,” said Hockham.
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